Q: I haven't used my zPass in a while, it's not working. Can I reset it?


You need to reset your zPass password every six months. You should receive reminder emails closing to the expiry date. If you don't reset, your account will become inaccessible after the expiry date.

You can reset your password via Identity Manager. UNSW IT has instructions on how to change your zPass to guide you through the process. For more assistance please contact the UNSW IT Service Centre on (02) 9385 1333 or email ITServiceCentre@unsw.edu.au

More information on managing your zPass is available at UNSW IT website.

Last Updated: Jan 31, 2019

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