Q: How do I request / recall an item that is on loan?


To request/recall an item that is on loan:

  • Sign into myLibrary (available to UNSW staff and students only) using your zPass
  • Search this item on SearchGateway to locate the item record.
  • Click the ‘Get it’ link beneath the record/title.
  • Click ‘Request’ (this appears beside ‘Request Options’).
  • Select a 'Pickup location' as 'Academy Library, UNSW Canberra' and click the 'Request' button.
  • If your submission is successful, a message 'Request placed' should show on screen.

You will receive a notification email when the item is available for you to collect from the service desk.

See also our video tutorial 'Requesting Inter Campus Loans' for more instructions.

Last Updated: Feb 01, 2019

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